Claim
Reconciliation
Should all processes to avoid a claim from your buyers fail, said claim will be submitted to the Integri-T Guarantee Plan’s reconciliation service, instead of being brought before the courts.
This alternative solution, to which buyers agree when the promise to purchase is signed, will help the parties involved avoid any legal and expert fees.
A technologist specializing in reconciliation will visit the property to listen to the seller and buyer, assess the alleged defects and manage the claim. Said claim will then be analyzed, as it would before a court. This protects the seller from a buyer that may be trying to exploit the situation.
This will save the parties involved from finding themselves engaged in legal action without a favourable outcome. Except in very rare cases, reconciliations are decisive and conclude with a report, saving everyone time and money.
Contact
Buyers seeking to file a claim must immediately call 1 800 956-7526 or send an email at garantiehabitation@prov.acq.org. Their claim will then be managed by the plan.
The claim will quickly be assigned to a reconciliation expert who is also a member of the Ordre des technologues professionnels du Québec.
The reconciliation expert’s mandate is to assess both parties’ testimonies, as well as conduct any investigation or inspection deemed necessary to determine the claim’s validity and the nature of any repairs required. To do so, said expert must be granted unrestricted access to the property.
A $200 fee will be charged to the buyer, to be refunded should the claim be found valid.
RE/MAX partners with the Association de la Construction du Québec (ACQ) to offer the Integri-T Guarantee Plan. As of 2016, their guarantee division has managed over 300,000 plans since 1994. Garantie Habitation specializes in building quality control, risk management and reconciliation.
